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Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last month
Ramtech installs wireless fire detection system at Le Mans
Internet of Things

Ramtech installs wireless fire detection system at Le Mans

More than 300 wireless detectors and call points kept temporary paddocks and hospitality areas monitored during the 2026 race at Le Mans.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Jul 2026
Infobip launches PitchMate AI agent for football fans
Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 6th Jul 2026
HP launches limited-edition Ferrari AI PC for GBP £5,599
Artificial Intelligence

HP launches limited-edition Ferrari AI PC for GBP £5,599

Limited to 4,999 units, the notebook targets collectors with a USD $5,599 price tag and AI hardware tuned for premium workloads.

By Mark Tarre • 3 min read • Mon, 8th Jun 2026
Ferrari taps Bitdefender to bolster cyber defences
Digital Transformation

Ferrari taps Bitdefender to bolster cyber defences

The rollout aims to give the carmaker centralised visibility across thousands of systems as attacks on connected industrial networks intensify.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 27th May 2026
Ferrari deploys Bitdefender platform across operations
Malware

Ferrari deploys Bitdefender platform across operations

The move gives Ferrari a single security system for factory, racing and corporate operations as cyber risks intensify across its connected estate.

By Sofiah Nichole Salivio • 4 min read • Wed, 27th May 2026
Formula 1 app adds race experience for Grand Prix fans
Customer Relationship Management

Formula 1 app adds race experience for Grand Prix fans

Fans at Grand Prix events will get live timetables and navigation in the official app, as Formula 1 deepens its grip on spectator data.

By Sofiah Nichole Salivio • 4 min read • Thu, 21st May 2026
TeamViewer utilising AI to cut costly digital friction
Wearables

TeamViewer utilising AI to cut costly digital friction

A survey of 4,000 workers found digital friction is fuelling burnout, tears and staff turnover as TeamViewer automates routine IT tasks.

By David Shilovsky • 5 min read • Fri, 8th May 2026
Infobip & TGR Haas launch AI fan companion RaceMate
Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Fans of TGR Haas can now get live race data and quizzes in chat as Formula One teams race to deepen digital loyalty.

By Sean Mitchell • 3 min read • Mon, 4th May 2026
Cognizant named Aston Martin F1 Global AI Services partner
Customer Relationship Management

Cognizant named Aston Martin F1 Global AI Services partner

The deal should help Aston Martin turn race data into quicker decisions and better fan management as AI becomes central to its operations.

By Catherine Knowles • 4 min read • Fri, 1st May 2026
Iron Mountain wins Google Cloud award for media archives
Storage

Iron Mountain wins Google Cloud award for media archives

AI search and digitisation are helping media owners turn ageing archives into usable assets, with Iron Mountain recognised by Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Racing Bulls simulator launches in Cherry Edition livery
Partner Programmes

Racing Bulls simulator launches in Cherry Edition livery

Collectors can now buy a motion simulator mirroring Racing Bulls’ one-off Suzuka cherry blossom livery, as teams seek fresh merchandise revenue.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026
Cork Cyber launches AI tool to catch MSP blind spots
Disaster Recovery

Cork Cyber launches AI tool to catch MSP blind spots

Managed service providers could spot missing protections and wasted licences sooner as the new engine pulls data from existing security tools.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026

Stories from Other Regions

F1 stories

Vercel signs Mercedes-AMG PETRONAS Formula One deal
Software-as-a-Service

Vercel signs Mercedes-AMG PETRONAS Formula One deal

The partnership gives Mercedes-AMG PETRONAS a new digital platforms partner as Formula One teams court technology firms for more than logo space.

By Sofiah Nichole Salivio • 4 min read • Fri, 3rd Jul 2026
Aston Martin Aramco signs cybersecurity deal with Zscaler
Data Protection

Aston Martin Aramco signs cybersecurity deal with Zscaler

The deal will secure race data and engineering systems across Aston Martin Aramco's operations as Formula One teams face rising cyber risk.

By Sofiah Nichole Salivio • 4 min read • Fri, 26th Jun 2026
Lütke, MacDonald: AI will create jobs in T.O we can't foresee
Robotics

Lütke, MacDonald: AI will create jobs in T.O we can't foresee

Toronto could soon see driverless vehicles on its streets as Uber pushes for federal rules and partners to launch them locally.

By Jake MacAndrew • 4 min read • Thu, 28th May 2026
The Pillars marks first year with 300-member growth
Customer Experience

The Pillars marks first year with 300-member growth

More than 300 members have joined The Pillars in eight months, turning Sydney's private club into a venue for deals, partnerships and referrals.

By Sean Mitchell • 4 min read • Tue, 19th May 2026