Salesforce Stories - Page 9

Global Stories

Salesforce stories

Anaplan launches AI planning tools & apps for business

Businesses can now build governed AI assistants and use 12 pre-built planning apps across finance, supply chain and workforce management.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026

Customer Relationship Management

BeyondTrust warns of 467% rise in enterprise AI agents

BeyondTrust warns a surge of unsupervised AI agents is creating a hidden “shadow workforce” with admin-level access inside enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Mar 2026

Software-as-a-Service

Gainsight names new leadership team for growth push

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

Data Protection

CrowdStrike adds AI security tools & Microsoft SIEM link

CrowdStrike beefs up Falcon with new AI security controls and links its Next-Gen SIEM to Microsoft Defender to tame sprawling AI estates.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Data Protection

Entro launches AI agent governance tool for enterprises

Entro launches AGA to map, monitor and control AI agents in enterprises, tackling shadow AI and non-human identity risks at scale.

By Shannon Williams • 5 min read • Fri, 20th Mar 2026

Data Protection

Bonfy unveils ACS 2.0 to secure data for AI agents

Bonfy launches ACS 2.0, a cross-channel data security platform to monitor and control how AI agents access, process and share content.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026

Software-as-a-Service

ThoughtSpot unveils Spotter AI agents tailored by sector

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Data Protection

Informatica deepens Microsoft Fabric ties, adds Swiss pod

Informatica widens Microsoft Fabric integration with Open Mirroring support and unveils a Swiss Azure pod for localised EU data control.

By Sean Mitchell • 3 min read • Thu, 19th Mar 2026

Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026

Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026

Digital Transformation

Workday unveils Sana, an AI hub for HR, finance & apps

Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.

By Mark Tarre • 5 min read • Wed, 18th Mar 2026

Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026

Digital Transformation

Synechron unifies three Australian consultancies under one

Synechron merges Chamonix IT, Exposé and iGreenData into a single Australian consultancy, unveiling a new national leadership team.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026

Stories from Other Regions

Salesforce stories

Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026

Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026

EduTech

Clevertouch unveils lovemartech Academy for martech skills

Clevertouch launches lovemartech Academy, blending expert-led martech training, research and community to tackle complex tech stacks.

By Mark Tarre • 4 min read • Wed, 18th Mar 2026

Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026

Digital Transformation

Cloudwerx joins OpenAI partner network for agentic AI

Cloudwerx joins the OpenAI partner network to scale governed agentic AI deployments for enterprises across Salesforce and Snowflake platforms.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026